Damaged or Defective Items

You must inspect the kit delivered to you on the day of receipt and notify us the same day of any defects. We will replace or refund you for the defective kit if notified of any damage or defects on the day of receipt according to the procedure below.

All returns must be made within two weeks after the kit shipment date. All returned kits must be unused and returned in accordance with the instructions received from contacting our customer service. You are solely responsible for the cost of shipping the returned kit. Provided that we confirm that your kit was damaged and was returned as described above, your sole and exclusive remedy is that

1. we will issue a refund to your credit card in the amount charged for the damaged kit (if your credit card has already been charged) or
2. we will not charge your credit card for the damaged kit. The refunded amount will include the applicable delivery fee.

Cancellation and Returns

Cancellation by You

If you wish to cancel your subscription, you can do this in your Account on the Website. Any subscriptions debited prior to cancellation will be processed as normal. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you but received by us, which you can ensure via a cancellation confirmation email from us. We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation. Any payments you have made for orders which have been properly canceled will be refunded to you.

Cancellation by Us

We reserve the right to terminate or restrict your use of our service for any or no reason whatsoever. If we terminate your use of our service because of a breach of any obligation under these Terms, such termination will be immediate and without notice.

Need help?

Contact us at admin@stimdividuals.co.uk for questions related to refunds and returns.